FreeText AI

Description

FreeText AI empowers businesses and brands with insights that can significantly improve consumer experience, by analyzing infinite amounts of textual customer feedback from various sources in a matter of minutes, by leveraging the cutting edge in Natural Language Processing (text analysis) and Machine Learning. This enables discovery of both granular and large issues that impact customer experience. Product, Marketing and Customer Success Owners can identify large gaps in consumer experience and inform product roadmaps, improve user education, drive consensus and deliver real business impact - reduce churn, improve customer satisfaction, reduce customer support costs - all based on the real feedback of customers.