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Request Tracker

open-source enterprise grade issue and ticket tracking system

19 Alternatives To Request Tracker

Bugzilla

Bugzilla is a “Defect Tracking System” or “Bug-Tracking System”.
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Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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HelpCrunch

HelpCrunch Live Chat: Turn prospects into customers, drive sales and improve retention with a rich toolbox combining modern live chat, in-app messenger, email marketing, CRM and marketing automation.

HelpScout

Help Scout is a simple, straightforward way to provide excellent support
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Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers. Intercom helps you build customer relationships through conversational, messenger-based experiences across the customer journey.
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Jira

The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software. Jira Software supports any agile project management methodology for software development Jira Software is an agile project management tool that supports any agile methodology, be it scrum, kanban, or your own unique flavor.
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JitBit Helpdesk

JitBit is a web-based help desk and ticketing software solution

Kayako

Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.
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OTRS Business Solution

The OTRS Business Solution™ helps to improve your service quality at an

OpenSupports

Simple open source ticket system with user system and modern design.

Phabricator

Phacility - Phabricator
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Redmine

Redmine is a flexible project management web application. Written using the Ruby on Rails framework, it is cross-platform and cross-database. Redmine is open source and released under the terms of the GNU General Public License v2 (GPL).

TeamClerk

Team Clerk is project and task management software that automatically keeps your team organized and monitors progress of all of your projects and tasks. Let us organize what you do,so you can focus on why you do it.
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Trello

Infinitely flexible. Incredibly easy to use. Great mobile apps. It’s free. Trello keeps track of everything, from the big picture to the minute details.
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UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

UserEcho

Online customer support solution - Feedback Forum, Helpdesk (ticketing service), Knowledge Base and Live Chat by UserEcho
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UserVoice

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.
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Zammad

The Zammad - Help Desk and Ticket System - Community Page

osTicket

osTicket is a widely-used open source support ticket system.